Quality Assurance

Onix Group’s Integrated Systems for Your Peace of Mind

Onix Group’s Accredited Integrated Business Management Systems (IBMS) underpins all aspects of our business, combining functions relating to three areas:

  • Quality of service
  • Work health and safety standards
  • Environmental management.

Our IBMS is designed to support and continuously improve our integrated property services model in compliance with relevant legislation, regulations, codes of practice, and the applicable standards.

Quality Management System

Quality service is at the forefront of our business model.

ONIX Group’s Quality Management System is certified to ISO 9001:2015, and is an active arrangement of our best practices, our growth perspective and our strategic prophecy. We prioritise the enhancement and continual improvement of our service quality. This is achieved through the establishment of clear processes for planning, implementation and feedback, together with the monitoring and measurement of outcomes.

Our Quality Management System is an essential part of company. Built around our clients’ expectations, our effort always remains on delivering service excellence always.

Our employees are held accountable to this policy and their performance metrics are based on it. This means we can monitor the high compliance rate we have with the policy across the organisation and report back to our clients. You then enjoy peace of mind, knowing your contractors are consistently delivering quality service and adapting to any feedback provided.

Health and Safety Management System

Ensuring the highest standards of health and safety for our clients and staff is our priority.

ONIX Group’s Health and Safety Management System is certified to AS/NZS4801:2001. This system consists of detailed policies and procedures which outline the responsibility, interrelation and authority of ONIX Group personnel who perform and verify work that has an impact on work health and safety related matters.

Our strict audit processes and documented management procedures ensure our team either meets or exceeds all work health and safety guidelines.

Onix Group has an internal department dedicated to the management of all Workers’ Compensation matters nationally. The Workers’ Compensations team works closely with our insurers to ensure that the best rehabilitation options are provided to our employees.

Health and Safety Management System

ONIX Group’s Environmental Management System is certified to ISO 14001:2015. This system demonstrates and improves our commitment to implementing environmentally-sustainable work practices.

Our company has invested in programs and initiatives which provide positive environmental outcomes. We are committed to working in partnership with our clients to ensure the overall sustainability objectives for each building are met. This contributes to the achievement of Green Star and NABERS ratings.

We believe that increasing environmental awareness and changing behaviours are fundamental requirements for any Environmental Management System. To support this confidence, we train our staff in sustainability practices which will ensure all sustainability outcomes are achieved.

Our commercial cleaning services are available
24 hours-a-day
7 days-a-week
all year round

Our Commitment to the Environment

At ONIX Group, we are passionate about protecting our planet, reducing harm and minimising the wastage of resources. Our team is committed to preserving Australia’s beautiful natural environment for future generations to enjoy.

We are dedicated to safe and healthy workplaces, promoting a high standard of hygiene whilst remaining mindful and accountable in minimising our environmental impact at all times.

Our commitment to supporting a clean and healthy environment is reflected in our work practices, equipment, and chemical and product selection as follows:

  • Conservation of water and energy
  • Reducing wasteful consumption of cleaning products
  • Minimising impact of pollution in all forms
  • Purchasing biodegradable products
  • Ensuring the correct disposal of hazardous and non-hazardous chemicals
  • Ensuring all waste is disposed of at legal waste depots
  • Providing ongoing training and educating staff and clients on environmental issues
  • Reporting any type of rubbish dumping and polluting
  • Keeping up to date with environmental laws and regulations
  • Recycling wherever possible

“We have a strong commitment to responsible environmental practices”

For more information about out standards, please call us or talk to your dedicated account manager.